Section: Customer services Vacancy 228

Post:Spanish Customer Service Agent

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

Coventry

The announcement text:

The goal of this position is to ensure consistent productivity and quality of service and service levels in support of the customer. Ensures compliance in meeting centre performance efficiencies to ensure centre objectives are met and customer satisfaction is maintained at all times. You must be fluent in Spanish.

Responsibilities:

Resolves*assist difficult customer calls
Tracks, monitors call activity and manages calls
Be professional both in personal appearance and in his*her attitude to his*her job.
Be able to work under own initiative.
Ability to work as part of a team and escalate issues where necessary to the Team Leader*Group Leader, ensuring the group as a whole maintains professionalism at all times.
In the absence of senior members of staff, demonstrate a responsible attitude and escalate areas of concern where necessary.
If necessary, carry out remedial action in complaint situations.
Problem determination and recording of accurate details on all incoming problems.
Be able to quickly assimilate technical and non-technical information.
The ability to deal with people (especially customers) Italian, French or Spanish on all levels in an efficient and courteous manner.
A working knowledge of software and hardware would be expected.
Use acquired knowledge to assist other members of staff.
Play an active part in the induction of new members of staff.
Play an active part in improving quality.
Ensure that department policy is adhered to (e.g. virus control, non-authorised software etc).
Undertake internal and external training as required.
Undertake various tasks as required by senior members of staff to set up procedures and processes to improve support methodology.
Continually strive to improve technical ability.
Tasks as required by Management.

Statement of Essential Job Function

This job description contains the key concepts, responsibilities, and tasks associated with each position. It is also a partial list of essential functions. Essential functions are duties that are fundamental or intrinsic to the position. Accordingly, managers should understand the essential functions that make up each job.

The following are requirements that apply to all positions:

Cope with stresses and demands that are associated with the job and*or the work environment so that acceptable and defined levels of performance and overall contribution are maintained. (While all jobs involve dealing with stresses, the particular stresses may vary job to job).

Work in areas which adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines; i.e., dust, fumes, physical and chemical agents.

Adaptable and flexible to work environment including, but not limited to,

Working overtime, as business needs may require,

Handling multiple tasks concurrently, and easily adapting to new assignments,

System tools

Produce clear, concise, accurate wr

Contact information

Employer:

Email:

1030@jobinleicester.informnow.com

Phone:

0131 555 0284

Publication date: 2009-03-30 16:50:43

Vacancies
in Coventry

Resume
in Coventry

Section: Customer services Vacancy 228

Vacancies in Coventry

Resumein Coventry

Section: Customer services Vacancy 228

Vacancies
in Coventry

Resume
in Coventry